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Commercial Account Sales Specialist (Battery Specialist)MilwaukeeWisconsin.

Commercial Account Sales Specialist (Battery Specialist)

Milwaukee | Wisconsin | United States

Primary Purpose: 
Reporting to the manager of the sales business segment, this position is responsible to provide support for the day-to-day sales operations to continuously improve customer satisfaction, improve sales in the wholesale channel and achieve JCI objectives. 

Primary Responsibilities: 

• Lead efforts to streamline our business processes and make pricing, reporting, core return information, etc. systematic 
• Drive Wholesale channel customer participation and utilization of new customer communities portal 
• Receive & distribute for processing Battery Specialist and Optima WD distributors orders 
• Keep track of customer orders – incoming, current, and arrived. Confirm PO’s in accounting systems when shipments complete 
• Create manual invoices and export documents as required; prepare offline invoices as needed
• Complete compliance forms yearly, traced value & trade compliance forms when prompted (NAFTA) 
• Communicate closely as a main point of contact with JCI demand planning / production control regarding forecasts, seasonal orders and spot buys 
• Maintains liaison as a main point of contact with other departments (e.g. Transportation, Supply Chain & Ops) for order completion and order shipment 
• Liaison with BBC teams (Master Data, Billing, Pricing, etc.) to assure correct system set up for daily operations/sold to creations/finance documents follow up 
• Track customer orders and core credits on Bill Lead/Core Obligation accounts 
• Coordinate and keep track of core reconciliations, monthly quotes, etc. 
• Process Optima co-op and warranty credits 
• Provide general accounts receivable support (specifically Battery Specialist and Optima accounts) 
• Execute operational excursions / necessary processes to ensure orders get to plants for production (specifically Battery Specialist and Optima accounts) 
• As needed, send out miscellaneous documents to customer (invoices, CM’s, DM, etc.) 
• Review and create reports using JCI’s systems to support the day-to-day operation and customer needs 
• Support the account team to update the CRM tool including entering/mapping opportunities, current volume, and zippering points of contact. 
• Additional duties as assigned 

Job Specifications: 
• Undergraduate bachelor’s degree or equivalent experience 
• Minimum 1 year experience in sales, customer service, account management, or logistics 
• Ability to influence others through strong written and verbal communication skills 
• Detail oriented, with exceptional organizational skills 
• Demonstrated ability to prioritize effectively in a fast moving environment while handling multiple responsibilities 
• Comfortable working in complex and high pressure environments 
• Proficiency with Microsoft Office Suite. Advanced Excel, PowerPoint, Word skills preferred 
• Ability to learn JCI’s enterprise systems: SAP, BES, Business Object, CRM, etc. Experience with complex ERP systems is preferred 
• Strong analytical and problem solving skills required, basic financial knowledge preferred 
• Basic written and verbal fluency in Spanish is a plus 
• May require minimal travel


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