Jackson | Michigan | United States | 49203
The Customer Service Manager will assist in managing and promoting the corporate vision, mission statement and core values. The Customer Service Manager will lead and motivate others to deliver exceptional customer service. Assist in maintaining effective communications between customer service and sales, design, production and shipping. Responsible for the processes and systems related to the servicing customers and support of sales staff. Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provides team members with the appropriate training, tools, direction and motivation to enable their success.
ESSENTIAL DUTIES AND RESPOSIBILITIES include the following:
I. Lead Customer Service and Design Team to Achieve Corporate Goals
A. Develop customer service in support of Packaging strategy and objectives.
B. Assure that Customer Service Reps are fulfilling roles and responsibilities as defined by the specific job description
II. Build and Maintain an Effective Customer Service team
A. Encourages team members to look for opportunities for process simplification and improvements.
B. Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
C. Designs and reports individual and departmental performance metrics for continuous improvement.
D. Challenges team members in providing exceptional support to both external and internal customers.
E. Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
III. Manage “Quality” of Customer Service
A. Maintain the customer comment and complaint log
IV. Assist Management in obtaining profitability goals
A. Pricing of existing customers
B. Aged Inventory
V. Performs other related duties as assigned.
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HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.
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