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Dealer Relations Analyst (220174)HerndonVirginia.

Dealer Relations Analyst (220174)

Herndon | Virginia | United States

Job Description

The analyst will be a member of the Sales Operations team, report directly to the Sr Manager, Dealer Relations and manage/support the team in the following areas: 

·         National Dealer Communications 

·         Executive Broadcast Communications 

·         National/Regional/Dealer/NDAC Meetings 

·         VWHUB Content Management 

·         Customer Relationship Communications 

·         Management of Special Projects 

·         The role has high visibility to the VWoA executive team as well as the regional and dealer organization 

Role Functions and Responsibilities: 

·         DEALER RELATIONS –90% of Role/Responsibility National Dealer Communications 

o   Support and collaborate with Sr Manager, Dealer Relations on all national dealer communication activities and initiatives 

o   Lead distribution of dealer communications – work with business owners and agency vendor on coordination, drafting, approval, distribution, and posting of all dealer communications in effective and timely manner 

o   Maintain all dealer communication lists and ensure they’re updated with current information 

o   Assist Sr Manager, Dealer Relations with management/billing of overall communications budget per corporate policy 

o   Assist with transition of communications program to new platform for 2019-2021 – including website development and content updates, expansion of communication channels, monthly review of analytics reporting, archiving of previous communications, 

o   Oversee organization of all dealer communications to ensure they are properly filed for easy access 

o   Executive Broadcast Communications 

o   Coordinate and schedule all monthly executive broadcasts with executive team and agency vendor 

o   Assist with development of executive broadcast scripts as needed 

o   Proof all executive videos for accuracy prior to distribution to dealer network and internal teams 

o   Ensure broadcasts are posted to VWHUB and new dealer communications platform in timely manner 

o   National/Regional/Dealer/NDAC Meetings 

o   Assist with development/set-up of National/Regional/Dealer/NDAC meetings, including meeting budget forecasting and documentation, procurement and finance processes, administration, management of minutes, and overall logistics to support execution of high quality meetings 

o   Act as liaison between Dealer Relations team & Travel, Meeting, and Events (TME) planner to ensure organization milestone timelines are on track 

o   Oversee NDAC content on Dealer Communications Microsite 

o   Aid in on-site assistance with meetings as needed 

o   VWHUB Management 

o   Responsible for posting and keeping VWHUB current with department-related, dealer-relevant content 

o   Act as liaison for VWHUB within department and internal IT 

o   Management of Special Projects 

o   Support department with varied special projects as needed 

·         CUSTOMER RELATIONSHIP COMMUNICATIONS – 10% Role/Responsibility 

o   Customer Relationship Communications 

o   Manage creative development, execution, and distribution of VW Life (six editions/year eMagazine), and Welcome Email personalized customer communications 

o   Work collaboratively with internal stakeholders and external vendors to ensure that well-crafted communications are distributed in timely manner 

o   Participate in upgrading and expansion of Customer Relationship Communications 

QUALIFICATIONS - REQUIRED 

·         2 years of work experience in the areas of Project Management, Event Planning, Marketing, Communications, Public Relations, and/or Procurement/Budget Management 

·         Computer savvy – highly proficient in Microsoft Office Suite Programs - Power Point, Word, Excel, and Outlook to prepare Executive, Regional and dealer- facing reports and presentations 

·         Exceptional communication skills as will interface regularly with VWoA C-Suite Senior Executive Team and Volkswagen National Dealer Advisory Council on routine basis 

·         Results-driven 

·         Strong organization and writing skills 

·         Self-starter that can prioritize tasks 

·         Strong attention to detail 

·         Ability to independently manage multiple tasks on a day-to-day basis 

·         Ability to work under pressure and meet tight timelines 

·         Ability to anticipate challenges and be solution-oriented 

·         Ability to manage budgetary resources 

·         Demonstrates a positive attitude, professionalism, initiative and flexibility 

·         Mature composure 

·         Desire and passion to learn and evolve 

·         Team player – ability to work collaboratively with multiple teams 

Qualifications - Desired 

·         1-2 years automotive experience preferred 

·         Understanding of automotive dealership/retail experience is a benefit 

·         Experience with executive-level scheduling 

Years of Experience 

·         2 years of work experience in the areas of Project Management, Event Planning, Marketing, Communications, Public Relations, and/or Procurement/Budget Management 

·         1-2 years automotive experience preferred 

Education - Required 

·         Bachelor’s Degree in Business, Marketing, Communications, or Public Relations 

Professional Certificates – Desired 

·         Project Management Certification 

Work Flexibility 

·         Travel – 10-15% (may include weekends) 

·         Extended working hours may be required depending upon projects

More about us and our clients

HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.

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