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Desktop Field Service Technician (401424)BurlingtonMassachusetts.

Desktop Field Service Technician (401424)

  • Burlington, Massachusetts, United States

HRU has teamed up with a major player in the Defense and Aerospace Industry and is looking for a Desktop Field Service Technician! 2-4 years experience required and knowledge of ServiceNow ticketing is a huge plus! This position will start as a 6-month contract to hire with pay starting at $28/hr+ and full benefits are available! Apply today! 


Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case.

Skills Required:

Working knowledge of computer hardware, software, and terminology. BASIC problem solving skills. Must have good communication skills. Good organizational skills. Working knowledge of ServiceNow Ticketing system a plus. Good working knowledge of computer imagining process.

Experience Required:

4 years with HS Diploma, 2 years with AA Degree

Minimum Education:

High School Diploma

A+ Certification Preferred

Must be a US Citizen 

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HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.




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