Building, Factory, Bartender, Person, Worker, Luggage, Suitcase, Train, Transportation

Diagnostic Communications SupportAuburn HillsMichigan.

Diagnostic Communications Support

Auburn Hills | Michigan | United States | 48326

Job Description:

This position is responsible for providing professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used. Support consists of phone-based and written communication development.

Role Responsibilities (Phone-Based Support) 60%

• Provide Dealership technical support via phone for VAS diagnostic products, applicable software and coordinate all questions and concerns with appropriate contacts

• Provide E-shop license request support and approval

• Provide ECRMS support

• Maintain database for support transactions

• Coordinate with diagnostic specialist to tele-diagnose dealer concerns

• Coordinate the transfer of all hardware related assistance requirements to responsible vendor

• Coordinate and transfer all vehicle related concerns to the Technical Helpline or Product Support

• Provide aftermarket support

• Provide pass-through programming support

• Maintain and improve diagnostic tool & software FAQ information posted on Service Net

 

Role Responsibilities (Communications) 40%

• Develop dealer /corporate internal communications on vehicle diagnostic systems and process topics.

• Maintain the DSS dealer contact /issue log database.

• Maintain inventory control of the DSS and TSC Garage team’s diagnostic and other hardware devices.

• Manage the DSS and Workshop Technology team’s information (flat-screen) display contents.

• Prioritize, validate and author these topics for standardized publications that include Service Information bulletins, FAQs, Error Code lists and “Quick Links” documents.

• Publish standardized publications electronically in a timely manner on the dealer /corporate Intranet site publishing system.

• Perform standardized publications document management (version control, updates, supersessions, deletions etc.) in the publishing system.

• Forward documents to Publications Team for French translation and reprocessing in the publishing system.

• Maintain a standardized publications project management log and perform post-publishing quality control of all publications.

• Obtain, analyze and prepare DSS team performance and process outcome metrics for management on a monthly basis.

Required Skills

• Diagnostic service experience and a high level of serviceability knowledge

• Technical familiarity 

• Working knowledge of typical business computer applications including spreadsheets, presentations and word processing software

• Familiarity with OEM and aftermarket diagnostic tools

• Able to work both independently and within a structured corporate and international team environment

• Ability to maintain a professional phone demeanor and etiquette in challenging situations

• Ability to understand, author and edit technical publications outcomes appropriate for the broad range of dealership personnel readership.

• Microsoft - Word, Excel, Access Database, PowerPoint & Adobe Acrobat.

• Must be familiar with obtaining and managing screen capture files for integration into authored publications.

• Proficiency in communicating ideas, plans and concepts to decision makers and stakeholders

Desired Skills

• Experience with service diagnostic systems (ODIS, VAS, WiTech)

• German language knowledge

Required Education and Years of Experience

• Associates degree or 5 years of demonstrated experience

• Automotive after-sales process knowledge

I'm interested

Not ?

Thank you. Please complete your application on the next page.

People also viewed

Customer Service Representative

Auburn Hills Michigan United States Auburn Hills, Michigan, United States, 48326
Job Description ·         Purpose of this position is to facilitate a simple and effective exchange between the customer and customer service representative on behalf of the company for the purchase of after-market (spare or replacement) parts. · ...

Group Leader - 1st Shift (194742)

Tonawanda New York United States Tonawanda, New York, United States
Job Summary ·          Assists Program Manager by performing / managing many of the site level critical activities on a day-to-day basis so that the Program Manager can leverage the bulk of his/her efforts defining business uni...

Change Management Engineer

Sterling Heights Michigan United States Sterling Heights, Michigan, United States, 48310
Job DescriptionThis position involves managing the Problem Resolution activity for company programs. In this position, it will require obtaining problem reports from Teamcenter, setting agendas, convening and leading meetings, assigning problem re...

Software (QA) Infotainment Test Manager / Lead (182219)

Warren United States Warren, United States, 48093
Job Title: Software (QA) Infotainment Test Manager / Lead Type of Position: Direct Candidate Requirements: This position is ONLY open to candidates who are US Citizens or Permanent Residents (Green Card Holders).  Client will NOT sponsor.  Candi...

Senior Engineer - Automotive Body Interiors

Allen Park Michigan United States Allen Park, Michigan, United States, 48101
Due to the nature of this position, US Citizenship is required to work on Department of Defense projects. RESPONSIBILITIES:A senior engineer - body interiors who will lead the design and engineering of body interior components within our existing ...

Join our Talent Network

More about us and our clients

HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.

ad348b56448f4d1caa8cc47397b492dd.png

cfa1a087696240e0a34011a6deb59244.png

cfa1a087696240e0a34011a6deb59244.png

Logo, Trademark
Logo, Trademark
Logo, Trademark