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Field Service EngineerRochester HillsMichigan.

Field Service Engineer

Rochester Hills | Michigan | United States | 48309

Job Description

Support installation and service of robots and robotic systems by providing technical assistance. This

work includes setup, programming, troubleshooting and repairing robots and peripheral devices. Also

will supervise and provide training to Associate Service/Installation Engineers.


·         Install, startup and debug of the system/unit being installed. Support the installation through buyoff and customer acceptance.

·         Provide timely updates back to FAC which should include any incidental service issues that may arise during installation.

·         Provide prompt, professional and courteous solutions to customer problems. Be able to troubleshoot problems, secure any needed parts.

·         Process any necessary paperwork and provide the customer/FAC with detailed descriptions of the problem(s) found.

·         Provide technical support to various parts of FAC including Hotline, training segments and to the training of Associate Service Engineers.


·         Assist product development in testing new products.

·         Support component rebuild and robot rebuild activities.

·         Assist in process improvement of FAC.

·         Other duties as assigned



o   Ability to analyze and solve service and robot installation problems.

o   Must be conversant in at least two of the following areas: electrical, electronic, computer science, pneumatics, hydraulics, PLC or mechanical.


o   Associates degree or equivalent technical education, bachelor’s degree preferred.

o   Minimum of three years’ experience working in a related environment.


o   Must be able to travel for extended periods.

o   Must be able to stand for long periods.

o   Must be able to lift 50-70 lbs.

o   Must be able to perform intricate repairs or mechanical and electrical items.


o   Requires working in a customer manufacturing facility.

o   Must have very good visual acuity, hearing and speaking.

o   Must be able to drive a vehicle on public highways.


o   Heavy industrial work in a manufacturing environment.

o   Scheduling can be 7 days per week on occasion.

o   Considerable overtime regularly.

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