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Field Service Technician (IT) (284514)Grand RapidsMichigan.

Field Service Technician (IT) (284514)

Grand Rapids | Michigan | United States | 49512

Job Title:
Field Service Technician (IT)

Type of Position:
Contract To Hire

Job Location:
Grand Rapids, MI

Negotiable (Depending On Experience)


Job Description:
HRU Technical Resources has partnered with a growing managed IT services organization to place a Field Service Technician (IT).  The Field Technician is responsible to assist and support the design and implementation of varied client physical network and data system infrastructures, hosted and cloud environments, as well as providing technical assistance to team members with networking & data systems solutions and administrative requests.  Generally, you will be working under the guidance of Senior Level Engineers to gain practical field and solution experience.  Our client is a Veteran owned organization that does significant Veteran outreach and hiring.  

Essential Duties and Responsibilities:
•    Assist in the design and implementation of engineered Layer2 network solutions including wireless, WAN and LAN connectivity, routers, firewalls, and security.
•    Assist to design and implement disaster recovery solutions as related to the client network environment.
•    IT support relating to issues with the internal systems and network infrastructure.
•    Support services for Microsoft related technologies: Windows Server, and windows networking technologies.
•    Support services for virtualization technologies: VMware, Citrix, and Microsoft.
•    Remote access solution support: VPN, connectivity support for Terminal Services, Citrix and other remote access solutions.
•    Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
•    Document maintenance for all computer systems and network infrastructure

Additional Duties and Responsibilities:
•    Ability to work in a team and communicate effectively.
•    Provide secondary support of Microsoft based OS systems environments, including Windows
Server and workstations.
•    Escalate service or project issues that cannot be completed within agreed service levels.
•    Business awareness: specific knowledge of the customer and how IT relates to their business
strategy and goals.
•    Document internal processes and procedures related to duties and responsibilities.
•    Responsible for entering time and expenses in ConnectWise as incurred.
•    Understand processes in ConnectWise by completing assigned training materials and blueprints
on the ConnectWise University.
•    Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
•    Enter all work performed as service or project against tickets in ConnectWise in accordance with
Company policy published in the Employee Handbook.
•    Review IT publications and online materials to remain up-to-date with current and future
•    technologies emerging in the industry.
•    Perform any and all other duties to the best of one's ability as assigned by supervision.
•    Required rotational support of the On Call Duty Policy as scheduled (after hours and weekends)

Knowledge, Skills, and / or Abilities Required:
•    Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco
CCNA, or VMware VCP.
•    Above average interpersonal skills: such as telephony skills, written communication and documentary skills, active listening and customer-care.
•    Actively served 2 to 5 years' building knowledge and experience supporting and engineering layer 2 network and data systems infrastructure in the field or on-site for a single employer.
•    Demonstrate technical diagnostic skills for providing effective resolution.
•    Ability to multi-task, adopt and adapt to changes quickly.
•    Technical awareness: ability to match resources to technical issues appropriately.
•    Service awareness of all organization's key IT services for which support is being provided.
•    Understanding of support tools, techniques, and how technology is used to provide IT services.
•    Typing skills to ensure quick and accurate entry of service request details.
•    Self-motivated with the ability to work in a fast moving environment

Workplace Environment:
•    1st / day shift primarily
•    Occasional rotational support of the On Call Duty Policy as scheduled (after hours and weekends)

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HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.




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