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Information Systems Manager (351344)CharlotteNorth Carolina.

Information Systems Manager (351344)

Charlotte | North Carolina | United States

HRU Technical Resources has partnered with a leading defense contractor to find an Information Systems manager in Charlotte, NC. In this role you will provide leadership to those involved in the development, design, and optimization of information technology and systems functions supporting business processes.


Position Responsibilities:

analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.

IT Service Manager provides operational oversight for all technicians in the Enterprise Control Center.

The Service Manager is responsible for the availability of all production systems and acting as a single point of contact for all high priority production outages.

This position is part of a 24x7 Enterprise control Center environment. Shift and workday flexibility is required

The ideal candidate for this position is an expert managing supporting a highly complex, diverse and geographically dispersed organization.

Experience with root cause analysis 


Leads all priority 1 and 2 incidents calls and manages to service restoration and manage the escalation process to the appropriate senior level management  •Direct large group of support staff to maintain BAE SYSTEMS’s global IT infrastructure availability • Manage operations, strategic planning, dispatch and user services, including troubleshooting, device status and IT infrastructure restoration •Ensure smooth operation of facility in all functional areas and ensure any issues are resolved quickly and efficiently •Prioritize issues and coordinate the escalation and service issues between all functional areas. •Creates and distributes daily availability reports to senior IT management that track problem status and resolution •Background with disaster recovery practices and concepts •Proven ability to document and maintain stringent change management controls over the IT environment


Skills Required:

Network Operation Center (NOC) experience

Windows Server (Active Directory, DNS, IIS, FTP, Exchange)

Network and System Monitoring

CA Technologies Spectrum and Service Operations Insight (SOI) Disaster Recovery,

MS SQL Server ,

MS Office Unix,

Red Hat Linux

Cisco networking topologies,

protocols,

VOIP,

transport management



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