Charlotte | North Carolina | United States
HRU Technical Resources has partnered with a leading defense contractor to find an Information Systems manager in Charlotte, NC. In this role you will provide leadership to those involved in the development, design, and optimization of information technology and systems functions supporting business processes.
analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
IT Service Manager provides operational oversight for all technicians in the Enterprise Control Center.
The Service Manager is responsible for the availability of all production systems and acting as a single point of contact for all high priority production outages.
This position is part of a 24x7 Enterprise control Center environment. Shift and workday flexibility is required
The ideal candidate for this position is an expert managing supporting a highly complex, diverse and geographically dispersed organization.
Experience with root cause analysis
Leads all priority 1 and 2 incidents calls and manages to service restoration and manage the escalation process to the appropriate senior level management •Direct large group of support staff to maintain BAE SYSTEMS’s global IT infrastructure availability • Manage operations, strategic planning, dispatch and user services, including troubleshooting, device status and IT infrastructure restoration •Ensure smooth operation of facility in all functional areas and ensure any issues are resolved quickly and efficiently •Prioritize issues and coordinate the escalation and service issues between all functional areas. •Creates and distributes daily availability reports to senior IT management that track problem status and resolution •Background with disaster recovery practices and concepts •Proven ability to document and maintain stringent change management controls over the IT environment
Network Operation Center (NOC) experience
Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
Network and System Monitoring
CA Technologies Spectrum and Service Operations Insight (SOI) Disaster Recovery,
MS SQL Server ,
MS Office Unix,
Red Hat Linux
Cisco networking topologies,
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HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.
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