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IT Technical Support Specialist (193454)OshkoshWisconsin.

IT Technical Support Specialist (193454)

Oshkosh | Wisconsin | United States | 54902

JOB SUMMARY: 
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
These duties are not meant to be all-inclusive and other duties may be assigned. 
• Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners. 
• Procures, configures, and tests computer hardware and software to fulfill requests. 
• Provides timely resolution of moderately complex problems or escalations on behalf of the end user. 
• Provide cases status updates to management and end users. 
• Interacts with third party service providers to resolve problems and fulfill requests. 
• Evaluate requests for new software solutions. 
• Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc. 
• Perform tasks as assigned by the Project manager in compliance with End-Users Standards 

MINIMUM QUALIFICATIONS: 
• Associate’s degree in Information Technology, Computer Science, Engineering or equivalent. 
• Three (3) or more years of experience in desktop support, service desk or related experience. 
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc. 
• Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications. 
• Ability to effectively communicate at all levels of the organization. 
• Ability to work in a team environment. 
• Strong organizational skill with exceptional follow through and attention to detail. 
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. 
• Ability to work in a fast-paced environment where requirements are constantly changing. 

PREFERRED QUALIFICATIONS: 
• Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent. 
• Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.) 
• Experience working with Microsoft Office, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.

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