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Order Management Business Analyst (148918)MilwaukeeWisconsin.

Order Management Business Analyst (148918)

Milwaukee | Wisconsin | United States | 53208


The Business Analyst Lead for Parts, Accessories, MotorClothes (PAM) Order Management supports the Global PAM Order Management business processes and systems. This individual supports the core functional delivery process for PAM Order Management both in legacy and ERP systems. This position works closely with the Demand fulfillment and Order Management leads to research, analyze, and resolve PAM order management system and process issues. 

This individual also performs other order management / order maintenance / administrative duties and tasks as assigned. Must be proficient in Excel and comfortable in a high intensity systems environment. 

Bachelor’s degree is required. 


Key Deliverables: 

·         Execute the overall order-to-delivery cycle for Parts & Accessories and General Merchandise (PAM), including intercompany and dealer orders 

·         Investigate and perform extensive data analysis (data mining) to resolve questions from dealers and other stakeholders, including manipulating data using Excel, MS Access, As400, and other proprietary systems, and develop answers based on the results of analysis 

·         Perform detailed manual entry of purchase orders and update existing orders 

·         Escalate operational and system issues that prevent order processing 

·         Report key performance indicators (KPIs) in a manner that is consistent across the company 

·         Collaborate with internal stakeholders, including Demand / Supply Planning and Logistics to ensure agreed upon service levels are being met and issues are being resolved in a timely manner 

·         Participate with internal stakeholders to develop solutions and implement enhancements in order to improve customer experience 

·         Collaborate with peer(s) across other markets to share best practices and form a global community for consistency and improvement 

·         Be operationally engaged to ensure business operational silence upon go-live for new projects / initiatives

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