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Technical Helpline ConsultantAuburn HillsMichigan.

Technical Helpline Consultant

Auburn Hills | Michigan | United States | 48326

HRU is seeking experienced automotive mechanics looking for a new career path in an office environment working with technicians, dealers and mechanics troubleshoot issues related to vehicle maintenance, functionality, technical assistance and repair support via phone, chat helplines.  Ideal candidates are ASE Certified Master Mechanics or have a Bachelors in Automotive technology and 3-5 years experience working in a dealership service environment (education can be substituted for extensive experience levels).

This is an EXCELLENT career opportunity with a leading OEM with a progressive work environment. 

Candidates must be available to work an alternative work schedule 8am to 8pm EST on a rotating basis to accommodate the West Coast dealerships. Some weekends & holidays.

Long-term contract with advancement & direct hire opportunities, excellent hourly compensation, paid OT / vacation/ holidays, benefits available

ADDITIONAL RESPONSIBILITIES

  • Assist in authoring technical bulletins
  • Record, track and research ongoing or reoccurring technical or repair issues
  • Assist in process improvements both product shortcomings and daily procedural issues at the dealership level

CANDIDATE REQUIREMENTS

  • ASE Master Mechanic, State Certified or Bachelors is HIGHLY PREFERRABLE
  • Strong communication skills with the ability to effectively assist others in a virtual environment
  • Strong technical / mechanical skills & knowledge in automotive electronics, power-train, body & chassis
  • Previous experience working in service in a dealership environment
  • Ability to work alternative & rotating shifts to accommodate west coast dealerships 
  • US Citizenship is REQUIRED


 

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HRU has developed a large network of available candidates nationwide, as the company has been providing recruiting and staffing services in up to 22 States for over 25 years. We specialize in engineering, IT, technical and other support services. We are able to recruit and successfully place candidates in job openings in a variety of other fields and positions as well, such as human resources, administration, management, purchasing, sales, customer service, accounting, organic chemistry and more. HRU is able to service clients, regardless of location, by assigning an Account Manager and experienced Recruiters to provide the necessary staffing and support services. Likewise, HRU may assist job seekers anywhere in the United States, regardless of location.

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