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Training and Implementation Specialist (150525)Valley ViewOhio.

Training and Implementation Specialist (150525)

Valley View | Ohio | United States

This position will be responsible for training dealership staff on the use of TALONes Dealer Management System (DMS) & supported products using a variety of training methods. This would include classroom, remote, webinar, onsite training, conversions, & post implementation, as well as video development (scripting, storyboarding, recording). The major responsibility of the position is to train & coach dealership staff on all TALONes modules to achieve desired expectations as far as it relates to best practices & procedures. 

The incumbent will be responsible for developing & maintaining training documents used onsite during implementation, as well as classroom & remote/webinar training. When conducting training onsite, they will maintain regular communication with the dealer throughout the implementation to assure that expectations are managed appropriately. They will also provide field information back to all departments regarding special requirements to meet customer satisfaction & build on dealer relationships. Works closely with other team members to gain knowledge & transfer support information to other departments. 

Must have strong written & verbal communication skills, ability to work cooperatively with project teams & ability to facilitate training. Minimum 3-5 years training experience. Automotive dealership experience a plus. 

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